• Message me using the chat bubble in the lower right corner.

• EMAIL: Send me an email at kathy@moonletjewelry.com

• INSTAGRAM:  Send me a direct message @moonlet.jewelry.

I like to keep things simple and less overwhelming!

I am on Instagram only and I have two accounts. My main account, @moonlet.jewelry was started as a backup account and is relatively new. I post regularly.

My old account is @moonletjewelry and I no longer post there.

Yes, it is. You can rest assured that I prioritize the security of your transactions. My site adheres to the highest security standards, including PCI DSS compliance, to protect sensitive customer data.

My payment system is equipped with advanced fraud detection tools and chargeback protection, helping safeguard against fraudulent activities and reducing the risk of financial loss.

Encrypted transactions: All transactions processed are encrypted using industry-standard SSL (Secure Socket Layer) technology.

Yes. Once your order is placed, you will receive a confirmation email letting you know that your order has been received. Your order is processed and sent out usually between 1 - 2 business days.

You will then receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, at the bottom of your CART page, click the link that says “Add Instructions for Seller”. It gives you a box where you can leave a comment, a note/instructions or to request, for example, a different chain length.

If you have a more involved question, before you place your order just contact me. (Chat, contact form, email me at moonletjewelry@zohomail.com or DM me on Instagram.)

Yes, I accept returns within 30 days from the date of receipt of the item.  See my full policy here.

Contact me (chat or email me at kathy@moonletjewelry.com) with any questions.

Returns are paid by the buyer and must include tracking to ensure I receive it. Only upon receipt will I issue the refund.

I will provide the return address during our communication, or you can look on the original packaging if you have saved it.

It does. Your pendant comes in a gift box with a polishing cloth to remove naturally occurring tarnish.

Any jewelry cleaners, oils, chemicals, lotions can be damaging so please avoid wearing jewelry when in contact with them. It’s best to remove jewelry when showering or swimming as well. Polish gently with included jewelry cloth.

Your copper jewelry comes already oxidized by a liver of sulphur process. This copper is still prone to natural tarnishing over time.

Pieces will become dull, orange or dark brown. That's why copper is nicknamed "the dirty metal." But it is very easily shined up beautifully by polishing before each use.

The polishing cloth/pad included in your package will work beautifully. These cloths (I recommend Sunshine brand) can be also bought online or in craft stores.