Refund policy

RETURNS:

I accept returns within 30 days from the date of receipt of the item.  Please contact me for more information here  or email me at kathy@moonletjewelry.com.

If you are not satisfied, or if there is a problem with the piece, please contact me, as I would rather work something out and rectify any problem you may have, especially if there was an error  obviously made by me.

Refunds (if applicable)

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the returned item looks good and your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at kathy@moonletjewelry.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange it for the same or similar item, send me an email at kathy@moonletjewelry.com and send your item to: Kathy Gagliardi, 513 Petersburg Road, Woodbine, New Jersey US 08270.

 

Shipping of returned item:
To return your product, you should mail your product to: Kathy Gagliardi, 513 Petersburg Road, Woodbine, New Jersey US 08270

Buyer is responsible for shipping costs of returned item. 

**Items returned should include tracking to ensure I receive it.  It's not guaranteed that I will receive your returned item and only upon receipt of the item will a refund be issued.