Ethical business practices are incredibly important to me, and Kathy sets the bar high! I reached out to her about a potential custom piece, and she provided comparison photos. She also explained, in detail, why her she shipping is the way that it is. She took her time, was patient with me, and was incredibly quick with my order. I purchased a beautiful aura opal in the setting she designed. This pendant and necklace are absolutely stunning! Kathy takes her time, writes handwritten Thank Yous and gives little goodies in her package. This experience has been second to none and an absolute pleasure. I will definitely be buying from her again!